Store Policy

Last Updated: September 16, 2024

Introduction

Welcome to Zara X! These Store Policies outline important information regarding your interactions with our store, including our practices on shipping, returns, privacy, and more. By accessing or using our services, you agree to comply with and be bound by these policies.

Shipping Policy

At Zara X, we strive to provide you with a seamless shopping experience. Please review our shipping policy for important information regarding order processing, shipping rates, and delivery estimates.

Order Processing

Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Shipping Notification: You will receive a notification when your order has shipped. We prioritize efficient order processing to get your items to you as quickly as possible.

Domestic Shipping (USA and Europe)

Free Shipping: We offer free shipping for all orders within the USA and Europe.
- USA Shipping: Estimated delivery time is typically within 7 days from the date of shipment.
- Europe Shipping: Estimated delivery time is typically within 15 days from the date of shipment.

International Shipping

For customers outside of the USA and Europe, we offer international shipping to various destinations. Shipping rates, delivery times, and availability may vary depending on your location. We aim to provide the best possible service to our international customers.

Customs and Duties

Import Charges: International orders may be subject to import duties and taxes (including VAT) in the destination country. These charges are incurred once the shipment reaches your country and are the responsibility of the customer.
Responsibility: Zara X is not responsible for these charges. We recommend checking with your local customs office for more information on import regulations.

Order Tracking

Tracking Information: Once your order has shipped, you will receive an email notification from us, including a tracking number.
Tracking Availability: Please allow up to 48 hours for the tracking information to become available.
Support: If you have any questions or concerns about the status of your order, please feel free to contact us at zarax@zaraxs.com. We are here to assist you.

Shipping to P.O. Boxes

We do our best to accommodate shipping to P.O. boxes; however, some carriers may have limitations. If you have specific requirements for P.O. box delivery, please contact our customer support for assistance.

Return Policy

At Zara X, your satisfaction is our priority. Please review our return policy for details on how to return or exchange items.

30-Day Return Policy

Eligibility: Items must be in the same condition that you received them, unworn or unused, with all tags attached, and in their original packaging.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
How to Return:
1. Contact Us: Reach out to us at zarax@zaraxs.com to request a return.
2. Return Address: Send your return to:
  
  ZARA E TECHEDGE LLC 6755 E 72nd Ave, Commerce City, CO 80022, USA
3. Return Shipping Label: If your return is accepted, we’ll send you a return shipping label and instructions on how to send your package.
4. Important: Items returned without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at zarax@zaraxs.com so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (e.g., food, flowers, or plants)
Custom products (e.g., special orders or personalized items)
Personal care goods (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
Sale items or gift cards

If you have questions about a specific item, please contact us at zarax@zaraxs.com.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your personal information. Please refer to our Privacy Policy for more details.

Terms of Service

By using our services, you agree to our Terms of Service. Please read our Terms of Service carefully.

Contact Information

If you have any questions or need further assistance regarding our Store Policy, please contact us:

ZARA E TECHEDGE LLC
Zara X
9146 Ruby Lockhart Blvd,
Lanham, MD 20706, USA
Email: zarax@zaraxs.com
Phone: +1 804-479-8132