Help Center

Welcome to the Zara X Help Center

At Zara X, we are dedicated to providing you with the best outdoor and camping gear to enhance your adventures. Our Help Center is designed to assist you with any questions or concerns you may have regarding our products, orders, and services. Below, you'll find information to help you navigate your experience with us smoothly.

Contact Us

If you need further assistance or have specific inquiries, our friendly support team is here to help.

Email: zarax@zaraxs.com
Phone: +1 804-479-8132
Address:

ZARA E TECHEDGE LLC 9146 Ruby Lockhart Blvd, Lanham, MD 20706, USA

Feel free to reach out to us during our business hours, and we will respond as promptly as possible.

Order Information

Placing an Order:

Browse our extensive collection of outdoor and camping gear.
Select the items you wish to purchase and add them to your cart.
Proceed to checkout, where you can review your order details and choose your preferred shipping method.

Order Confirmation:

After placing your order, you will receive a confirmation email with your order details.
If you do not receive a confirmation email within a few minutes, please check your spam folder or contact our support team.

Shipping Information

We strive to ensure your orders are delivered promptly and efficiently.

Processing Time: Orders are processed within 1 to 3 business days (excluding weekends and holidays).
Domestic Shipping (USA and Europe): Free shipping with estimated delivery times of 7 days (USA) and 15 days (Europe).
International Shipping: Available to various destinations with shipping rates and delivery times varying based on location.
Order Tracking: Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

Returns & Exchanges

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process.

Return Period: Items can be returned within 30 days of purchase.
Eligibility: Products must be in their original condition, unused, and with all tags attached.
How to Return: Contact us at zarax@zaraxs.com to initiate a return. We will provide you with instructions and a return shipping label if applicable.
Non-Returnable Items: Custom products, perishable goods, and gift cards cannot be returned.

For more detailed information, please refer to our Return Policy.

Product Information

We take pride in offering high-quality outdoor and camping gear. If you have any questions about a specific product, including sizing, features, or compatibility, please contact us at zarax@zaraxs.com. Our team is happy to provide you with the information you need to make informed purchasing decisions.

Account Information

Managing your account is easy with Zara X. Here are some common tasks you might need assistance with:

Creating an Account: Sign up to enjoy a faster checkout process, track your orders, and receive exclusive offers.
Updating Information: Keep your contact details and preferences up to date in your account settings.
Password Recovery: If you forget your password, use the "Forgot Password" feature on the login page to reset it.

For any account-related issues, please reach out to our support team.

Other Support

Whether you need help with a technical issue, have feedback for us, or want to share your outdoor adventures, we are here to listen and assist.

Technical Support: Experiencing issues with our website or placing an order? Contact us at zarax@zaraxs.com.
Feedback: We value your input! Let us know how we can improve your Zara X experience.
Share Your Adventures: Follow us on social media and tag us in your photos using #ZaraXAdventures for a chance to be featured on our channels.

Thank you for choosing Zara X!
We are excited to be a part of your outdoor and camping journeys. Should you need any further assistance, please do not hesitate to contact us.